Empowering Customer Experience for your Business
Intelligent tools to engage with your customers at all stages of their journey, collect feedback and improve your business.
We are connected where it matters
With support for over 90 PMS and CRM s and 50 online review portals, Customer Alliance connects to the platforms that matter the most to you.
With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved a much more efficient management of our guest's feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties.
Customer Alliance gives us the technical ability to personally contact all our guests and actively request their feedback. At the same time, we have the opportunity to distribute this guest feedback on various rating portals and to respond to each rating individually. This direct feedback, along with the software's detailed analysis feature, allow us to identify and improve our weak points.
Grupo Real Turismo
Customer Alliance is not only another service provider, but rather converted into a business partner who helps us becoming better and understanding the needs and expectations of our guests thus allowing to provide them with the added value they deserve.