Customer Experience Management
The Customer Experience Platform
Deliver a customer experience never seen before. Ensure that customer’s voice is heard with timely and relevant communication.
Better communication.
Better customer experiences.
Automated Communications
Design your perfect customer experience with the Customer Journey Designer to automated all communications with your customers. Individualised messages at all stages of the customer journey
Improved Operations
Operate your business more effectively by reducing manual communications and tasks from your daily business. Make your team available for what they do best – interacting and assisting your customers.
Empower Customers
Empower your guests to take control of their experience at your business. Inform customers of important information, upsell to additional services before arrival or even provide avenues for feedback before departure.
Customer Journey Designer
Meaningful communications. Automated.
Design your perfect customer communication. Automate the messages which your customers receive based upon key dates, such as booking, check-in or check-out date and also their customer profile. Ensure that your customers receive the information which they need before arrival, or even take the opportunity to upsell services to your guests to maximise revenue.
Automated Communication
Interact with your customers when they need it
Automated Messages
Send beautiful messages to your customer throughout their journey via Email or SMS. Empower and inform customers to make the most of their experience.
Inform Customers
Provide your customers with valuable information when they need it the most. Overcome questions frequently asked by customers by educating before and after their arrival.
Increase Revenue
Generate upselling opportunities via timely engagement and content. Maximise revenue per customer and improve satisfaction by facilitating the customer to create their unique experience.
Multi-Channel
Reach your guests via multiple channels, including Email, SMS, QR Code, Beacon, WIFI, tablet or mobile. Generate static links to any feedback form for flexible integration in any custom solution of your choosing.
Actionable Feedback
Listen to your customers and respond accordingly
Questionnaires
Beautiful and flexible questionnaires that are fun to fill out. Improve the quantity and quality of feedback collected from customers during at all stages of their journey.
Listen to your customers
Receive valuable feedback at any time from your customer. Facilitate timely feedback from your customers to improve your service and analyse ongoing trends to preempt requests from future customers.
Take action
Powerful To-Do functionality ensures that any customer feedback is appropriately taken care of. Assign tasks to staff members and maintain an overview of overdue tasks.
Flexible
Interaction as unique as your customers
Complete Flexibility
Advanced features, such as conditional questioning and new formats allow for more meaningful feedback from customers
Unlimited Possibilities
Benefit from an unlimited number of feedback questionnaires
Branded
Create a seamless brand experience for your customer with many customization possibilities
Already trusted by over 5,000 customers throughout Europe
hcc hotels
With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved a much more efficient management of our guest's feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties.
a&o Hostels
Customer Alliance gives us the technical ability to personally contact all our guests and actively request their feedback. At the same time, we have the opportunity to distribute this guest feedback on various rating portals and to respond to each rating individually. This direct feedback, along with the software's detailed analysis feature, allow us to identify and improve our weak points.
Want to take control of your customer interactions? Schedule a free consultation
Schedule a no-obligation consultation with our experts to understand why over 5,000 business entrust Customer Alliance to empower their customer satisfaciton.
Request Free Demo
