Deliver a customer experience never seen before. Ensure that customer’s voice is heard with timely and relevant communication.
Design your perfect customer communication. Automate the messages which your customers receive based upon key dates, such as booking, check-in or check-out date and also their customer profile. Ensure that your customers receive the information which they need before arrival, or even take the opportunity to upsell services to your guests to maximise revenue.
Send beautiful messages to your customer throughout their journey via Email or SMS. Empower and inform customers to make the most of their experience.
Provide your customers with valuable information when they need it the most. Overcome questions frequently asked by customers by educating before and after their arrival.
Generate upselling opportunities via timely engagement and content. Maximise revenue per customer and improve satisfaction by facilitating the customer to create their unique experience.
Reach your guests via multiple channels, including Email, SMS, QR Code, Beacon, WIFI, tablet or mobile. Generate static links to any feedback form for flexible integration in any custom solution of your choosing.
Beautiful and flexible questionnaires that are fun to fill out. Improve the quantity and quality of feedback collected from customers during at all stages of their journey.
Receive valuable feedback at any time from your customer. Facilitate timely feedback from your customers to improve your service and analyse ongoing trends to preempt requests from future customers.
Powerful To-Do functionality ensures that any customer feedback is appropriately taken care of. Assign tasks to staff members and maintain an overview of overdue tasks.
Advanced features, such as conditional questioning and new formats allow for more meaningful feedback from customers
Benefit from an unlimited number of feedback questionnaires
Create a seamless brand experience for your customer with many customization possibilities
With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved a much more efficient management of our guest's feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties.
Customer Alliance gives us the technical ability to personally contact all our guests and actively request their feedback. At the same time, we have the opportunity to distribute this guest feedback on various rating portals and to respond to each rating individually. This direct feedback, along with the software's detailed analysis feature, allow us to identify and improve our weak points.
Schedule a no-obligation consultation with our experts to understand why over 5,000 business entrust Customer Alliance to empower their customer satisfaciton.Request Free Demo